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https://www.douglasjchoi.com/new-page-1 daily 0.75 2020-09-16 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600092994796-9P9CN9AA2BRFWSQAG6J0/1500x1000+-+new+-+default.jpg AMEX - Merchant Doc Upload (old) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600219015008-0O9U0CP0YCHH20BCEV68/amex_logo.jpg AMEX - Merchant Doc Upload (old) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600055215150-OWA19XZ3B9U12F3LZQGK/1500x1095+-+existing+.jpg AMEX - Merchant Doc Upload (old) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600061676409-44XIUVLKJJJH6DBR3TCO/white_bg.jpg AMEX - Merchant Doc Upload (old) - Proof is Everything Supporting document is an important arsenal American Express Merchant can utilize to counter Card Holder dispute. I was member of team assigned to improve document upload experience. https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600217569899-Z48TI2U3MSLQKM11A7EN/1500x1000+-+new+-+combined.jpg AMEX - Merchant Doc Upload (old) https://www.douglasjchoi.com/amex-quick-win daily 0.75 2021-02-01 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600055215150-OWA19XZ3B9U12F3LZQGK/1500x1095+-+existing+.jpg AMEX - Disputes Quick Win https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600094209800-S5RDOSMHLTDJIE43P3WC/1500x1000+-+new+-+ty.jpg AMEX - Disputes Quick Win https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600093703275-T8EEWOCREL4Y33TDXTS0/1500x1000+-+new+-+default+-+expanded.jpg AMEX - Disputes Quick Win https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600094194764-CZLLDQ57CBBWGVX68XMK/1500x1000+-+new+-+default+-+expanded.jpg AMEX - Disputes Quick Win https://www.douglasjchoi.com/amex-merchant-supplies-2 daily 0.75 2020-09-16 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600194243246-TKWRPZ5ZRZWEF0S341K8/test_large.jpg AMEX - Merchant Supplies (old) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600137403060-N7NSCQLQSKKJTVUPGGTJ/X-Large.jpg AMEX - Merchant Supplies (old) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600061676409-44XIUVLKJJJH6DBR3TCO/white_bg.jpg AMEX - Merchant Supplies (old) - Supplies, Anyone? Branded signage and supplies increase awareness of American Express card acceptance, inducing greater charge volume. I am leading UX to increase order volume for American Express Signage and Supplies. https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600218705396-HIBJAY5RTG22H5OSGBFK/amex_logo.jpg AMEX - Merchant Supplies (old) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600218224571-K5FGSVWVDF1I9Q7WGFND/1500x1000+-+new+-+combined.jpg AMEX - Merchant Supplies (old) https://www.douglasjchoi.com/amex-merchant-supplies-1 daily 0.75 2020-09-16 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600061676409-44XIUVLKJJJH6DBR3TCO/white_bg.jpg AMEX - Merchant Supplies - white - Supplies, Anyone? Branded signage and supplies increase awareness of American Express card acceptance, inducing greater charge volume. I am leading UX to increase order volume for American Express Signage and Supplies. https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600140154621-DZFVC0LU9YVVCWRMXJDO/mobile.jpg AMEX - Merchant Supplies - white https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600214423907-6659E1XLJTUUG9ZRTK8F/1500x1095+-+existing+-+list+-+white.jpg AMEX - Merchant Supplies - white https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600214348564-64UG22CCCAUCJLDAXQM5/1500x1000+-+new+-+default+-+white.jpg AMEX - Merchant Supplies - white https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600214380811-7N17LYX09LNPNIO4DOO6/1500x1095+-+existing+-+white+bg.jpg AMEX - Merchant Supplies - white https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600214479841-GPHPH02T0C7A5UJ3GHJ0/1500x1000+-+new+-+detail+-+desktop+-+white.jpg AMEX - Merchant Supplies - white https://www.douglasjchoi.com/amex-merchant-supplies-3 daily 0.75 2021-01-31 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600061676409-44XIUVLKJJJH6DBR3TCO/white_bg.jpg AMEX - Merchant Disputes (old) - Dispute what? Disputes may be the primary reason merchants visit AMEX Merchant website. AMEX Merchant platform enable merchants, small and large, to view and respond to card holder disputes. Redesign of Dispute platform can alleviate burden of managing disputes, and allow merchants to concentrate more on what matters - their business. https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600233572967-VAAFYSTC2FEPSRROSJWT/dispute+-+old+detail.jpg AMEX - Merchant Disputes (old) New experience is shown on lower image. Details blurred for confidentiality reasons. https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1600234075092-L89IHFKQ32HUOAU9ZUWH/dispute+-+old+respond.jpg AMEX - Merchant Disputes (old) New experience is shown on two lower images. 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Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612078769767-BBW4TA50VMPAE744JMYT/aame+3.png AMEX - Merchant Disputes Defining user, user segments, and entry points https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612131611912-719SN85NHXY2MU1JFCOM/Frame%2B3.jpg AMEX - Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612134456163-7U1LHQG3R8RV405WHM37/image-asset.png AMEX - Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612134280860-KN75FD9JTD1KXDYR27JX/Frame+6.png AMEX - Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612077282045-Q7KMBE4BBNT6MAVJWQJ4/Frame+1.png AMEX - Merchant Disputes - User Stories Defining epic, basic feature, advanced feature (post MVP) https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612130759824-XRLX4AXH0CMYRGP0S353/Frame+4+%281%29.png AMEX - Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612074511466-5OIGZ8OH4GEG6A8H053S/vision.png AMEX - Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612133199985-WWOKRB77ZMY7INXIXIWQ/image-asset.png AMEX - Merchant Disputes https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612078361654-MK3VUCZ1TJVQXCKKNQNM/aame+2.png AMEX - Merchant Disputes Defining user stories, acceptance criteria for features https://www.douglasjchoi.com/amex-merchant-supplies daily 0.75 2021-02-01 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612139409408-M282MZL7WS5X930JO615/pop+mobile+1+%281%29.png AMEX - Merchant Supplies https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612139431402-RB546CI5TWITWNSEADRZ/pop+mobile+2+%281%29.png AMEX - Merchant Supplies https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612139447617-MNXX2H4FW4P61ADZBZDA/image-asset.png AMEX - Merchant Supplies https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612143419718-GLXY4UG5D55B6TKXUYT7/image-asset.png AMEX - 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Merchant Registration https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612205278488-T0FLJ5Y03TIKWKLWM94N/reg+-+old+-+3.png AMEX - Merchant Registration https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612202338938-W9NEC06RE125QR0CE3B9/reg+-+new+-+3.png AMEX - Merchant Registration https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612205237351-FAXJ982ONIWSFY3OR63K/reg+-+old+-+1+%281%29.png AMEX - Merchant Registration https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612201954474-UR0QY6BOXWN3BZ7MJTIM/image-asset.png AMEX - Merchant Registration https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1612201911325-ESS7NXMTII2JLWVBMWFI/reg+-+new+-+1.png AMEX - Merchant Registration https://www.douglasjchoi.com/full-image-test daily 0.75 2022-02-04 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1643955068747-NOE8SGV9FOXOBWP9D3I9/capri_1.jpg full image test - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.douglasjchoi.com/intro daily 1.0 2022-02-07 https://images.squarespace-cdn.com/content/v1/5ae66f578ab7223e43b187f5/1644196450803-NC8OCI9QTIUKCU3BJS1E/doug_arch.jpg About - 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